Systemizer TechnicST-Services Solution
Managed Maintenance Services
(ST-MMS)
One-size-fits-all doesn’t work for IT infrastructure maintenance. ST-MMS breaks enterprise support into four fully customizable tiers, matched to your SLA, budget, and footprint, and backed by certified engineers, a dedicated Single Point of Contact, and 24×7 coverage when you need it most.
No obligation. A Systemizer Technic engineer reviews your environment and recommends the right tier at no charge.
Doing It Differently
Built around your SLA, not the other way around
Desired response times, budget constraints, operating hours, and multi-site footprints are the details most maintenance vendors overlook. We build the plan around them instead.
01
4 tiers, fully customizable
From extended-warranty facilitation to mission-critical, resident-engineer coverage, every tier flexes to your SLA and budget.
02
One person, always accountable
A dedicated Single Point of Contact plus an IT service ticketing system means no bouncing between vendors or reference numbers.
03
Certified engineers only
Every engagement is delivered by certified, experienced, highly trained engineers, not a generic call-center script.
04
Scales to mission-critical
Need 1-hour response, 100% parts guarantee, or an on-site Resident Engineer? MMS4 is built for environments that can’t go down.
Choose Your Tier
Four levels of support. One consistent standard.
Every ST-MMS tier can be tailored further to your exact SLA and budget requirements.
MMS1
Extended Warranty
- Facilitation of principal warranty extension and support
- Support helpdesk
- Principal-backed extended warranty
- Direct technical support delivery from product principal
Best for: environments still under principal warranty
MMS2
On-Site with Principal Support
- Level 1 with on-site support
- Single Point of Contact
- Preventive maintenance (monthly, quarterly, bi-annually)
- Unlimited calls and corrective maintenance
- 24×7 support coverage
- 2-hour response / 4-hour onsite
Best for: teams that want local hands with principal escalation
MMS3
End to End
- Level 1 with on-site support
- Single Point of Contact
- Spare parts c/w warranty, including a 100% parts guarantee
- Preventive maintenance (monthly, quarterly, bi-annually)
- Unlimited calls and corrective maintenance
- 24×7 support coverage
- 2-hour response / 4-hour onsite
Best for: businesses that want ST-MMS to own the whole lifecycle
MMS4
Mission Critical
- On-site support program with dedicated Resident Engineer(s)
- Single Point of Contact
- Principal support escalation (if supported)
- 100% parts guarantee with option for on-site parts inventory
- Preventive plus unlimited corrective maintenance
- 24×7 support coverage
- 1-hour response / 2-hour onsite
Best for: infrastructure that cannot afford downtime
Side by Side
Full tier comparison
Still deciding? Here’s exactly what changes, and what doesn’t, as you move up a tier.
| CORE CAPABILITIES | BASIC | STANDARD | ADVANCED | PREMIUM |
|---|---|---|---|---|
| Extended Warranty | L1 Onsite Support | End to End Coverage | Mission Critical | |
| MANAGEMENT & EXPERTISE | ||||
| Principal Support Facilitation | Principal | Principal | ST-MMS | ST-MMS / Principal |
| Extended Warranty Governance | Principal | Principal | ST-MMS | ST-MMS / Principal |
| Single Point of Contact | Principal | ST-MMS | ST-MMS | ST-MMS |
| Onsite Field Engineering | Principal | ST-MMS | ST-MMS | ST-MMS |
| Dedicated Resident Engineer | - | Optional | Optional | On-Site RE |
| HARDWARE & SPARE PARTS | ||||
| Parts Availability | Principal Inventory | Principal Inventory | 100% Guaranteed | 100% Guaranteed |
| Onsite Parts Repository | - | - | - | Hot Spare Onsite |
| SLA & MAINTENANCE OPERATIONS | ||||
| ST-Overwatch Monitoring | Real-time Alerts | Real-time Alerts | Real-time Alerts | Real-time Alerts |
| Preventive Maintenance Routine | - | Included | Included | Included |
| Corrective Maintenance Allowance | Per Principal | Unlimited | Unlimited | Unlimited |
| Support Hours Availability | Per Principal | 24x7 | 24x7 | 24x7 |
| Target Response & Onsite Arrival | Per Principal | 2 Hr / 4 Hr | 2 Hr / 4 Hr | 2 Hr / 4 Hr |
‘
Excellence in enterprise maintenance services isn't just about fixing issues quickly. It's about anticipating your needs, preventing problems before they arise, and creating a seamless, efficient digital environment where technology truly empowers your success."
— Hairie Zairel Oh, Managing Director, Systemizer Technic
— Hairie Zairel Oh, Managing Director, Systemizer Technic
