Systemizer Technic‘
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Excellence in enterprise maintenance services isn’t just about fixing issues quickly. It’s about anticipating your needs, preventing problems before they arise, and creating a seamless, efficient digital environment where technology truly empowers your success.
Hairie Zairel Oh, Managing Director, Systemizer Technic
Excellence in enterprise maintenance services isn’t just about fixing issues quickly. It’s about anticipating your needs, preventing problems before they arise, and creating a seamless, efficient digital environment where technology truly empowers your success.
Hairie Zairel Oh, Managing Director, Systemizer Technic
Service is at the heart of our business. It’s not just about what we provide, but the trust we build and the difference we make. Our service offerings are meticulously designed, drawing on years of experience and aligning with industry best practices to ensure excellence.
We are more than just another tech support provider. We strive to be your dedicated partner, fully committed to keeping your operations running smoothly and efficiently. Your success is our priority, and we work tirelessly to anticipate your needs and prevent problems before they arise.
Service is at the heart of our business. It’s not just about what we provide, but the trust we build and the difference we make. Our service offerings are meticulously designed, drawing on years of experience and aligning with industry best practices to ensure excellence.
We are more than just another tech support provider. We strive to be your dedicated partner, fully committed to keeping your operations running smoothly and efficiently. Your success is our priority, and we work tirelessly to anticipate your needs and prevent problems before they arise.
Maintenance
Our services, provided by certified engineers, encompass preventive and corrective maintenance, parts guarantee, onsite engineers, and resources. Tailored tiers of enterprise maintenance support are available to accurately align with your preferred SLA.
Deployment
Helpdesk
We provide a centralised support channel via phone and email, now enhanced with an ITSM-enabled ticketing system that can integrate directly with your environment. Backed by skilled experts, we deliver 24/7 support for your IT infrastructure, ensuring SLA management and seamless escalations when needed.
Technical Support
When it comes to IT infrastructure maintenance services, flexibility is crucial. Our Enterprise Managed Maintenance Services (ST-MMS) offer 4 customisable tiers with varying support levels to meet specific SLA requirements and budget requirements.
We provide certified engineers, Single Points of Contact (SPOCs), and an IT service ticketing system for streamlined communication.
When it comes to IT infrastructure maintenance services, flexibility is crucial. Our Enterprise Managed Maintenance Services (ST-MMS) offer 4 customisable tiers with varying support levels to meet specific SLA requirements and budget requirements. We provide certified engineers, Single Points of Contact (SPOCs), and an IT service ticketing system for streamlined communication.
| MMS1-HW | MMS2-HW | MMS3-HW | MMS4-HW | |
| Principal Extended Warranty | L1 with Principal Support | End to End (L1-L3) | Mission Critical | |
| Principal Support | Principal | Principal | ST-MMS | ST-MMS / Principal |
| Extended Warranty | Principal | Principal | ST-MMS | ST-MMS / Principal |
| Single Point of Contact | Principal | ST-MMS | ST-MMS | ST-MMS |
| On-site Engineer | Subject to Principal contract | ST-MMS | ST-MMS | ST-MMS |
| Resident Engineer | NA | NA | NA | On-Site Resident Engineer(s) |
| Parts Availability | Subject to Principal contract & local availability | Subject to Principal contract & local availability | 100% Availability Guarantee 1yr Warranty on all Spare Parts | 100% Availability Guarantee 1yr Warranty on all Spare Parts |
| On-site Parts inventory | Subject to Principal contract | Subject to Principal contract | Available as Option | Included |
| Preventive Maintenance | Subject to Principal contract | Included | Included | Included |
| Corrective Maintenance | Subject to Principal contract | Unlimited by ST-MMS | Unlimited by ST-MMS | Unlimited by ST-MMS |
| Support Coverage | Subject to Principal contract | High Priority: 24x7 Standard: Business Hours | High Priority: 24x7 Standard: Business Hours | High Priority: 24x7 Standard: Business Hours |
| Support Channel | Subject to Principal contract | High Priority: Phone (toll-free) Standard: Email, Web, Auto | High Priority: Phone (toll-free) Standard: Email, Web, Auto | High Priority: Phone (toll-free) Standard: Email, Web, Auto |
| Response Time | Subject to Principal contract | <1 Hour Response 4 Hours Onsite | <1 Hour Response 4 Hours Onsite | <1 Hour Response 2 Hours Onsite |
When it comes to IT infrastructure maintenance services, flexibility is crucial. Our Enterprise Managed Maintenance Services (ST-MMS) offer 4 customisable tiers with varying support levels to meet specific SLA requirements and budget requirements. We provide certified engineers, Single Points of Contact (SPOCs), and an IT service ticketing system for streamlined communication.
| MMS1-SW | MMS2-SW | MMS3-SW | MMS4-SW | |
| Principal License/ Support | L1 with Principal Support | L1-L3 with Principal Support | Mission Critical | |
| Principal Support | Principal | Principal | Principal | Principal |
| Single Point of Contact | Principal | ST-MMS | ST-MMS | ST-MMS |
| In-Depth Troubleshooting | Principal / client | Principal / client | Principal / ST-MMS | Principal / ST-MMS |
| On-site Engineer | Subject to Principal contract | ST-MMS | ST-MMS | ST-MMS |
| Resident Engineer | NA | NA | NA | On-Site Resident Engineer(s) |
| Preventive Maintenance | Subject to Principal contract | Included | Included | Included |
| Corrective Maintenance | Subject to Principal contract | Unlimited by ST-MMS | Unlimited by ST-MMS | Unlimited by ST-MMS |
| Support Coverage | Subject to Principal contract | High Priority: 24x7 Standard: Business Hours | High Priority: 24x7 Standard: Business Hours | High Priority: 24x7 Standard: Business Hours |
| Support Channel | Subject to Principal contract | High Priority: Phone (toll-free) Standard: Email, Web, Auto | High Priority: Phone (toll-free) Standard: Email, Web, Auto | High Priority: Phone (toll-free) Standard: Email, Web, Auto |
| Response Time | Subject to Principal contract | <1 Hour Response 4 Hours Onsite | <1 Hour Response 4 Hours Onsite | <1 Hour Response 2 Hours Onsite |
When it comes to IT infrastructure maintenance services, flexibility is crucial. Our Enterprise Managed Maintenance Services (ST-MMS) offer 4 customisable tiers with varying support levels to meet specific SLA requirements and budget requirements. We provide certified engineers, Single Points of Contact (SPOCs), and an IT service ticketing system for streamlined communication.
| MMS1-PC | MMS2-PC | MMS3-PC | MMS4-PC | |
| Principal Contract | L1 with Principal Support | L1-L3 with Principal Support | Mission Critical | |
| Principal Support | Principal | Principal | Principal | Principal |
| Single Point of Contact | Principal | ST-MMS | ST-MMS | ST-MMS |
| In-Depth Troubleshooting | Principal / client | Principal / client | Principal / ST-MMS | Principal / ST-MMS |
| On-site Engineer | Subject to Principal contract | ST-MMS | ST-MMS | ST-MMS |
| Resident Engineer | NA | NA | NA | On-Site Resident Engineer(s) |
| Cost Analysis / Forecast | Subject to Principal contract | Monthly Report Included | Monthly Report Included | Monthly Report Included |
| Resource Optimisation | Principal (additional cost) | Monthly Report Included | Monthly Report Included | Monthly Report Included |
| Corrective Maintenance | Subject to Principal contract | Unlimited by ST-MMS | Unlimited by ST-MMS | Unlimited by ST-MMS |
| Support Coverage | Subject to Principal contract | High Priority: 24x7 Standard: Business Hours | High Priority: 24x7 Standard: Business Hours | High Priority: 24x7 Standard: Business Hours |
| Support Channel | Subject to Principal contract | High Priority: Phone (toll-free) Standard: Email, Web, Auto | High Priority: Phone (toll-free) Standard: Email, Web, Auto | High Priority: Phone (toll-free) Standard: Email, Web, Auto |
| Response Time | Subject to Principal contract | <1 Hour Response 4 Hours Onsite | <1 Hour Response 4 Hours Onsite | <1 Hour Response 2 Hours Onsite |
When it comes to IT infrastructure maintenance services, flexibility is crucial. Our Enterprise Managed Maintenance Services (ST-MMS) offer 4 customisable tiers with varying support levels to meet specific SLA requirements and budget requirements. We provide certified engineers, Single Points of Contact (SPOCs), and an IT service ticketing system for streamlined communication.
| MMS-1 | MMS-2 | MMS-3 | MMS-4 | |
| Extended Warranty | On-Site with Principal Support | End to End | Mission Critical | |
| Principal Support | Principal | Principal | ST-MMS | ST-MMS / Principal |
| Extended Warranty | Principal | Principal | ST-MMS | ST-MMS / Principal |
| Single Point of Contact | Principal | ST-MMS | ST-MMS | ST-MMS |
| On-site Engineer | Principal | ST-MMS | ST-MMS | ST-MMS |
| Resident Engineer | NA | NA | NA | On-Site RE(s) |
| Parts Availability | Subjected to local availability | Subjected to local availability | 100% Availabiliy Guarantee Spare Parts c/w Warranty | 100% Availabiliy Guarantee Spare Parts c/w Warranty |
| On-site Parts inventory | NA | NA | NA | Available as Option |
| Preventive Maintenance | NA | Included | Included | Included |
| Corrective Maintenance | Follows Principal support package | Unlimited by ST-MMS | Unlimited by ST-MMS | Unlimited by ST-MMS |
| Support Coverage | Follows Principal support package | 24x7 | 24x7 | 24x7 |
| Response Time | Follows Principal support package | 2 Hours Response 4 Hours Onsite | 2 Hours Response 4 Hours Onsite | 2 Hours Response 4 Hours Onsite |
IT infrastructure deployment is a crucial process that is frequently undervalued. Our engagement initiates well in advance of logistical planning, prioritising the safeguarding of your investment.
Our installations are exclusively conducted by skilled and certified engineers, guaranteeing accuracy and dependability. Upon completion, a detailed report will be provided. Additionally, we extend support in managing asset records and configuring hardware to enhance operational efficiency.
Our helpdesk takes the stress out of managing your IT. With an ITSM-enabled system that integrates with your environment, our certified team is ready 24/7 to resolve issues quickly, ensuring minimal disruption to your operations.
Our helpdesk takes the stress out of managing your IT. With an ITSM-enabled system that integrates with your environment, our certified team is ready 24/7 to resolve issues quickly, ensuring minimal disruption to your operations.
Our comprehensive helpdesk solution takes the stress out of managing your IT hardware. Our dedicated team of certified professionals are available around the clock, ready to assist you with any issues that arise. Boasting a 99% customer satisfaction rate, we resolve most problems on the first call, ensuring minimal disruption to your operations.
Engaging high-quality tech support is essential for any organisation seeking to thrive in today’s digital landscape. At its core, IT support involves assisting employees and the broader organization with technology-related issues, providing prompt solutions to any problems that arise.
Beyond troubleshooting, robust IT support encompasses the setup, installation, and configuration of equipment, optimising network performance, and securing digital assets against cyber threats. With Systemizer Technic, we ensure that all technology operates seamlessly. We proactively monitor systems to prevent downtime, implement disaster recovery plans, and maintain up-to-date security protocols.
Our team is ready to take on key responsibilities which include resolving technical issues, assisting your employees, maintaining and updating systems, configuring software, managing user access, and ensuring data backup and recovery. You can look forward to maximising the potential of your technology, safeguarding your digital infrastructure, and ensuring uninterrupted business operations.
Engaging high-quality tech support is essential for any organisation seeking to thrive in today’s digital landscape. At its core, IT support involves assisting employees and the broader organization with technology-related issues, providing prompt solutions to any problems that arise.
Beyond troubleshooting, robust IT support encompasses the setup, installation, and configuration of equipment, optimising network performance, and securing digital assets against cyber threats. With Systemizer Technic, we ensure that all technology operates seamlessly. We proactively monitor systems to prevent downtime, implement disaster recovery plans, and maintain up-to-date security protocols.
Our team is ready to take on key responsibilities which include resolving technical issues, assisting your employees, maintaining and updating systems, configuring software, managing user access, and ensuring data backup and recovery. You can look forward to maximising the potential of your technology, safeguarding your digital infrastructure, and ensuring uninterrupted business operations.
